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J
jimmyx82533860
Participant
January 9, 2018
Question

"The app didn't start"

  • January 9, 2018
  • 1 reply
  • 1655 views

Refuses to open after windows update.

Always worked before.

    This topic has been closed for replies.

    1 reply

    elainecc
    elainecc
    Participating Frequently
    January 9, 2018

    If you updated to the Fall Creators Update, it’s likely Windows invalidated your graphics driver, which will result in this type of behavior. You should go to your graphics card manufacturer’s website to download and install the most recent version. Let us know how it goes!

    -Elaine

    J
    jimmyx82533860Author
    Participant
    January 10, 2018

    Still not working.

    elainecc
    elainecc
    Participating Frequently
    January 11, 2018
    • Which version of XD are you using?
    • What's the build number of your Windows installation?
    • What graphics card do you have on your machine? What is the version of your driver?
    • Did you reboot after installing the most recent version of your driver?

    Thanks,

    -Elaine

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