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joãos76227142
joãos76227142
Participant
March 28, 2018
Question

Random crashes on MacOS High Sierra 10.13.3

  • March 28, 2018
  • 1 reply
  • 1052 views

Hi, i'm getting random Adobe XD (CC) 6.0.12.6 crashes every 20 minutes or so on MacOS HIgh Sierra 10.13.3 on a Macbook Pro Late 2013. It's really frustrating and i've already lost several hours of work thanks to this and due to the fact XD doesn't have an periodical autosave feature like other software does, if XD has this feature it's not working on my installation for some reason.
I'm just working on something, and it just crashes and prompts me to send a report to Adobe and then to Apple, nothing else. There doesn't seem to be any particular pattern to this, it just crashes after some time working maybe it has something to do with the number of elements on display or groups as i have several of those.

I also had a virtual machine running at the time, could a lack of RAM cause this issue? Even with the VM running i should still easily have over 4GB of RAM available as my machine has 8GB installed. Disk space is also at around 45GB free at the moment.
Does anyone have similar issues? Is there a known fix?

This topic has been closed for replies.

1 reply

N
Adobe Employee
Nina_Ramos_Harrison
Adobe Employee
March 28, 2018

Greetings:

Good observation re: VM and possible issues with resources. It definitely sounds like that's the issue.

You've got plenty of free disk space. The minimum system requirement for RAM is 4G, so you're right on the edge which could be a problem if anything else digs into RAM for resources (further details here, Adobe XD System requirements).

If you run XD for a while without the VM and still see the crashes, please collect and share with me the following:

1. Crash log.

     Open Console app, click on 'All Messages' and look for AdobeXD log files in ~/Library/Logs or /Library/Logs

2. XD log. Open the Terminal and enter the following

     log show --predicate 'processImagePath CONTAINS "Adobe XD"' --last 3h >xd-log.txt

On a related note, there's an autosave feature request in the XD User Voice forum. I encourage you to up-vote, Auto Save (in case of system crash) – Adobe XD Feedback : Feature Requests & Bugs. When the feature is implemented you'll be notified.

Hope this helps!

Nina

XD Community Quality Manager

M
mirekulous
Participating Frequently
May 20, 2018

2018-05-20 13:08:27:716 : ERROR vcfoundation::io::VCEndOfFile: send() failed <32: Broken pipe>

Trace: 0   AdobeIPCBroker                      0x000000010caedea4 AdobeIPCBroker + 147108

1   AdobeIPCBroker                      0x000000010caed88f AdobeIPCBroker + 145551

2   AdobeIPCBroker                      0x000000010caf423d AdobeIPCBroker + 172605

3   AdobeIPCBroker                      0x000000010caf2daa AdobeIPCBroker + 167338

4   AdobeIPCBroker                      0x000000010caf0f05 AdobeIPCBroker + 159493

5   AdobeIPCBroker                      0x000000010caf16f7 AdobeIPCBroker + 161527

6   AdobeIPCBroker                      0x000000010caf144c AdobeIPCBroker + 160844

7   AdobeIPCBroker                      0x000000010caf0486 AdobeIPCBroker + 156806

8   AdobeIPCBroker                      0x000000010caf3fa9 AdobeIPCBroker + 171945

9   libsystem_pthread.dylib             0x00007fff6c8ee661 _pthread_body + 340

10  libsystem_pthread.dylib             0x00007fff6c8ee50d _pthread_body + 0

11  libsystem_pthread.dylib             0x00007fff6c8edbf9 thread_start + 13

2018-05-20 13:08:27:716 : ERROR vcfoundation::io::VCEndOfFile: <End Of File>

Trace: 0   AdobeIPCBroker                      0x000000010caedea4 AdobeIPCBroker + 147108

1   AdobeIPCBroker                      0x000000010caea167 AdobeIPCBroker + 131431

2   AdobeIPCBroker                      0x000000010caeaba6 AdobeIPCBroker + 134054

3   AdobeIPCBroker                      0x000000010caea53f AdobeIPCBroker + 132415

4   AdobeIPCBroker                      0x000000010caf1619 AdobeIPCBroker + 161305

5   AdobeIPCBroker                      0x000000010caf144c AdobeIPCBroker + 160844

6   AdobeIPCBroker                      0x000000010caf0486 AdobeIPCBroker + 156806

7   AdobeIPCBroker                      0x000000010caf3fa9 AdobeIPCBroker + 171945

8   libsystem_pthread.dylib             0x00007fff6c8ee661 _pthread_body + 340

9   libsystem_pthread.dylib             0x00007fff6c8ee50d _pthread_body + 0

10  libsystem_pthread.dylib             0x00007fff6c8edbf9 thread_start + 13

Preran
Community Manager
PreranCommunity Manager
Community Manager
May 22, 2018

If you are not on a Beta version of Windows, and all your drivers are up to date (visit the manufacturer's site to confirm), please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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