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Recent Files and Cloud Files not showing

New Here ,
Oct 12, 2019 Oct 12, 2019

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I've been working on a file that I thought was on the cloud and always accessed it from the Recent Files panel, but today I tried to open it and this screens appeared:

 

Screen Shot 2019-10-12 at 10.16.01.pngScreen Shot 2019-10-12 at 10.16.09.png

And now I can't access my file. Everything is fine with the sync:

Screen Shot 2019-10-12 at 10.16.22.png

Already unistalled and installed Adobe XD and Creative Cloud. Tried to look into the code error (3635), but none of that worked.

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New Here ,
Mar 03, 2021 Mar 03, 2021

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I am also facing the same problem 

I hope the Adobe personnel will look into this matter and try to sort it 

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New Here ,
Dec 03, 2021 Dec 03, 2021

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Your cloud documents won't show until you are signed in creative clouds so make sure you signed into your account
Go to help and Sign into your account. 

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