Recipient sees message, "You must disconnect to open the document" for Coediting

Question

Hi!I tried the new feature co editing on Xd but I got a problem. I upload a doucment in the cloud to use the co editing feature at my job and I sent an invitation to a co worker so we can be both on the same document. My Adobe account is from my job so with my job adresse and this is the same case for my co worker who her Adobe account is with her work email adress. When the file is open on my work station and my co worker open the file to via the invitation I sent earlier she get a pop message that says that I need to disconnect to be able to open the document.
 
I search online and I found a kinda similar topic with this answer. So it seems that the problem is because with have our email with the same buisness organisation Xd can't open the document. Is it actually the problem, and how can i resolve this problem?
 
Thank you

mhiremat@adobe.com · Answer

Hi Tlemaitre,

The pop up message is because of the difference in the version of the XD , As a owner of the document is in lower version, and the co-editor is in the higher version, the pop-up message will display, and please share the information in which versrion of XD owner and the co-editor is using.

Thanks

Ashwini M Hiremath

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