Red Exclamation Point on Cloud Icon after load disconnected from ansys cloud

Forum|Forum|3 years ago
April 6, 2022
1 reply
849 views

Getting this red exclamation point on my cloud icon after document loads. If some one is collaborating at the same time. I will lose all my changes. I've followed every trouble shooting doc I can find but won't go away.

OS Name Microsoft Windows 11 Enterprise
XD version 49.0.12.14
Creative cloud sync: 5.6.2.1

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G

gianvitulano

Community Expert

Hi Netboy,

you also tried to log out and back out of your Adobe account

N

netboy

Participating Frequently

Yes, in browser and in cloud app. Rebooted, uninstalled and reinstalled dozens of times trying to clear.

N

netboy

Participating Frequently

Hi Netboy,

thanks for your answer. I don’t think that’s a problem. I recommend contacting Adobe Customer Care.

Solved. Updating this setting fixed my issue.

1)Type "regedit" at windows search bar
2)Set the value of EnableLUA as 1 at Location: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
3)Reboot the machine.

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