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Netboy71
Participant
April 6, 2022
Question

Red Exclamation Point on Cloud Icon after load disconnected from ansys cloud

  • April 6, 2022
  • 1 reply
  • 850 views

Getting this red exclamation point on my cloud icon after document loads. If some one is collaborating at the same time. I will lose all my changes. I've followed every trouble shooting doc I can find but won't go away.


OS Name Microsoft Windows 11 Enterprise
XD version 49.0.12.14
Creative cloud sync: 5.6.2.1



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    1 reply

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    April 8, 2022

    Hi Netboy,

    you also tried to log out and back out of your Adobe account

    N
    netboy
    Participating Frequently
    April 8, 2022

    Yes, in browser and in cloud app. Rebooted, uninstalled and reinstalled dozens of times trying to clear.

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    April 15, 2022

    Solved. Updating this setting fixed my issue.

     

    • 1)Type "regedit" at windows search bar
    • 2)Set the value of EnableLUA as 1 at Location: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    • 3)Reboot the machine.

    Hi Netboy,

    I’m glad your problem has been solved.

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