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'Replace Fonts' Window disappears / Replacing Fonts not possible in XD 45.1

Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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I urgently need to replace the missing fonts in a project in a large document.

 

When I click on a missing font and click on "Replace font", the window for replacing opens. As soon as I move the mouse pointer over the window, the window closes again and I cannot replace a font.

 

{Renamed By MOD}

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Design , Known Issue

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correct answers 1 Correct answer

Adobe Employee , Jan 11, 2022 Jan 11, 2022

Hi there,

 

We're so sorry for the delay. Please update XD to the latest version which is 47 and let us know if you are still experiencing the issue.

 

Regards

Rishabh

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Explorer ,
Jan 11, 2022 Jan 11, 2022

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it is hard to believe at version 45, after so many years of development of adobe xd, that a simple yet crucial basic font replacement function is... still malfunctioned.

 

i cannot remember it ever working properly, and relied on creating font styles and changing fonts from there. why is this issue still persist after all this time?

 

this is exactly what i've been doing for a dozen times and gave up. it should just worked on the first try.

 

it's 2022. hopefully it's not as hard to fix this as it is with covid-19 😕

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Hi there,

 

We're so sorry for the delay. Please update XD to the latest version which is 47 and let us know if you are still experiencing the issue.

 

Regards

Rishabh

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Explorer ,
Jan 11, 2022 Jan 11, 2022

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It looks like XD 47 finally fixed this issue, it's working for me at least. 

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Explorer ,
Jan 11, 2022 Jan 11, 2022

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omg... fixed!

now that's what i call responsive support [thumbsup]

 

maybe you folks can apply at w.h.o. and help fix the omicron bug too 🙂

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Explorer ,
Jan 11, 2022 Jan 11, 2022

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Also, please don't pin a simple issue confirmation + vague excuses from Adobe as good answers, it's particularily disrespectful for users! 

 

"We're so sorry to hear about the trouble…"? Not so sorry as users paying for a deffective software and awaiting for a fix that doesn't come for months now. 

 

"You will definitely see improvements and fixes in the future releases of XD" 

Why releases (plural), which release will fix this, when?

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New Here ,
Oct 18, 2022 Oct 18, 2022

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I hadn't seen this issue in a while but it has suddenly reappeared.. 😞

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hi @svnder,

 

We are sorry to hear you're having trouble replacing the font in XD. We will try our best to investigate the issue. A few more details will help us.

 

  • Would you mind telling us the version of XD installed on your machine?
  • Which operating system you're working on? 
  • Does that happen with all files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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