Scrollbar stays "wide" - prototype preview on windows 11 (native install/intel/nvidia)

Forum|Forum|4 years ago
December 21, 2021
1 reply
719 views

The scrollbar in prototype preview is "locked" to its wider form and does not turn "slim" (as it did before and as it does on the other PC in the office)

Prototyping

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HARSHIKA_VERMA

Community Manager

Hi Milo22349308mrzc,

Thanks for reaching out and sorry for the trouble. We would like to know if the other PC in the office is also windows 11. Could you please also share the URL with us so that we can check at our end?

We will try our best to investigate.

Thanks,

Harshika

Milo@DiapasonDigitalAuthor

Participant

Hello Harshika,

The PC showing this bug runs Win 11 Pro v. 21H2, build 22000.376, native install.

The other PC runs Win11 Home v. 21H2, build 22000.376, upgraded form Win10

XD and Creative Cloud are up-to-date on both PCs.

The bug occurs on any XD document... what do you mean with "share the URL"?

Which URL should I share?

Please, let me know if you need more informations

HARSHIKA_VERMA

Community Manager

Can't see much from your video but it looks like the scrollbars locks to its wide state, but perhaps you hovered it?

If you wait for some seconds will the scrollbar turn back to its thin state?

I tested the same document on the other PC and, just like any other document teste before, it doesn't show any problems. The scrollbars behave as expected, expanding to wide stat only on hover and getting back to the thin state after a moment.

Thanks for the confirmation. Could you please share a video for better understanding so that I can escalate it to our product team for further investigation?

I will try my best to help.

Thanks,

Harshika

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