[Share]- Error 131 while sharing the prototype in Adobe XD.

[hemc38173813]

Hello, 

I am not able to publish any of the prototype and getting error 131 (attached screenshot).  One of my teammate is able to publish under same corporate policies.

Could there be proxy issue. I just updated XD with version-27.1.12.4. what could the issue and resolution for this?

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[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are having trouble sharing the file in XD. Would you mind telling us if you are working in an enterprise network? Is it happening with all the files or with a specific file?

Could you please try the solution mentioned in this article: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html? 

Let us know if that helps.

Thanks,

Harshika

[hemc38173813]

Yes, I am on enterprise network. It was working fine one month back but issue has come after taking an update. My team mates are not facing any issue tthough. I followed the link you have shared but it is not working.

[Morten5D2B]

Hi. Im having the same problem. Is there any updates on how to fix it? The article doesnt give an answer. 

Kind regards,

Morten

[Rishabh_Tiwari]

Hi Morten,

Sorry to hear about the trouble. Could you please try the steps shared below: 

1. Sign out of XD and Adobe CC Desktop app.
2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

• A screenshot of the About XD info page.
• The version of the Operating System.
• Are you getting this error on a specific file or multiple files?
• Are you connected to a private network or a managed network like a work or school network?

Regards

Rishabh

[Morten5D2B]

Hi it still does not work. My colleague is facing the same problem.

I cant share a XD document AND I cant open a XD document that are shared with me.

Operating system: MacOS Catalina 10.15.3

[Rishabh_Tiwari]

Thanks for sharing the details, Morten. Could you please confirm if you have already tried the suggestion shared here: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

If you have already tried this, please confirm if you are connected to a private network or managed network? Please try switching to a different network.

[Morten5D2B]

Yes. I can confirm that.

I have had the issue both on a managed network and on my own network. 

[Morten5D2B]

So, can you help me or what? Me and my colleague cant share our work with or client. Really frustrating experience.

[HARSHIKA_VERMA]

Sorry for the delay in response, Morten. Would you mind telling us if you have the Creative Cloud desktop app installed on your machine? I am unable to see any coresync values in your about XD info. 

I would also suggest getting in touch with our support team for immediate assistance using this link: https://helpx.adobe.com/contact.html 

Hope it helps.

Thanks,

Harshika