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widiantoz98129901
Participating Frequently
November 26, 2019
Answered

[Share]-Error: "There was an error sending the invite. Please try again" in Adobe XD.

  • November 26, 2019
  • 1 reply
  • 3446 views

Hi, I've just tried to share a private link with only several team members that I wish to invite, but after multiple attempts it keeps on returning a failed message: There was an error sending the invite. Please try again.

 

There is no further explanation about the error or about how to resolve it. My XD version is 24.4.22.1, please help!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Correct answer HARSHIKA_VERMA

Hi Widian,

 

We are sorry to hear you are facing trouble inviting people to edit in Adobe XD. Would you mind trying to sign out of XD and Creative Cloud app and sign back in? We would also request you to please try restarting the machine.

 

Let us know if that helps.

 

Thanks,

Harshika

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
November 26, 2019

Hi Widian,

 

We are sorry to hear you are facing trouble inviting people to edit in Adobe XD. Would you mind trying to sign out of XD and Creative Cloud app and sign back in? We would also request you to please try restarting the machine.

 

Let us know if that helps.

 

Thanks,

Harshika

creativefolks1978
creativefolks1978
Participant
January 31, 2020

Hi there

 

I am having this same issue. I have signed out of XD and CC APP and restarted machine. When I try and invite colleague I get the red error message and no email is sent even though the colleague appears in the member area?

 

Help with this would be much appreciated.

 

Cheers

Jon

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
January 31, 2020

Hi Jon,

 

Sorry to hear that you're having trouble using XD. Would you mind sharing the XD and Creative Cloud version of your machine? Please try the steps mentioned in "Update Creative Cloud Sync" from this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Harshika

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