Skip to main content
S
sketchybusiness
Participant
February 17, 2020
Question

[Share]-Unable to preview any XD cloud document in android phone.

  • February 17, 2020
  • 1 reply
  • 286 views

After upgrading to the latest version of XD, and re-installing the app on my Android, I can no longer load any of my cloud documents for previewing on my phone. Connecting via USB or internet has the same affect. The files only partially load then stall out. Is there a fix?

 

<The Title was renamed by moderator>

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 17, 2020

Hi there,

 

That's strange we haven't seen any one else reporting the issue. Would you mind connecting via a different USB cable or try with a different network connection? We would also request you to please try with a different phone as well and share results with us.

 

We will try our best to help.

 

Thanks,

Harshika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices