Some elements disappear when publishing the prototype

[Jonathan_Centeno]

Hi!

Today I've been troubleling with the publishing prototype option. Everyday after I finish my work, I publish everything done for sharing it. Today, when I was checking it out, some elements from the design disappeared. I openned the document once again thinking I just maybe deleted them unintentionally but, they were there and they also appear using the preview option. I already tried creating a new link and pasting again these elements but nothing worked.

Any ideas?

Thank you,

Jonathan

[Preran]

Can you provide us with the nature of these elements - text, graphics, or something else? Is there anything common about these elements that don't appear? Would it be possible to share your file with us for testing?

Thanks,Preran

[Jonathan_Centeno]

Hey,

They are all graphics and there's nothing common on them. I think you can download it on this link: Adobe Creative Cloud To see what I'm talking about, on the work-example screens, almost at the bottom of them, there is some text in column next to an image with a red line at top. From the section called "Precios", this line dissapear and also the button down the image and the lines of the form at the footer. Just to remind you, this just happens when I publish it because on the editable it's there.

Thank you,

Jonathan

[Jonathan_Centeno]

Is there any news?

Regards,
Jonathan

[Preran]

Apologize for the delay in my response. I just got to your file.

I published the file and I couldn't see any elements missing. Can you post screenshots that help me understand what should be displayed but doesn't?

Thanks,

Preran

[Jonathan_Centeno]

Sure.

The following screens are from the "Work-example" viewed from "Desktop preview" option:

And this is how it looks when I view it with the published prototype view:

As you can see, the underlines, the buttons and the form lines just dissapear. It's pretty strange because this contact form with the footer, is all grouped in a symbol and, in the rest of the screens, it works fine.

Thank you,
Jonathan

[Preran]

I am not sure as to what the problem is at your end, but it looks fine here.

Can you try doing a Ctrl+ or Cmd+ in your browser to change the dimensions of the screen and let us know if you are able to see it correctly?

Thanks,

Preran

[Jonathan_Centeno]

The problem persists. I also tried with another computer, with other browsers (edge and mozilla) and nothing. Did you viewed on windows or iOs?

Thanks,
Jonathan

[Preran]

I tried testing on Windows (Chrome) although I am not sure if that matters.

[Jonathan_Centeno]

Just trying to find any difference because I have already test it in other computers and it happens the same to me...

Any other ideas why this might happen?

Regards,

Jonathan

[stuart__k]

Hi,

we have seen this issue before, where exporting very tall artboards results in missing content. Looking at your file this appears to be the case here too.

We're looking into the issue, but for the moment you can avoid this be making the artboards with missing content shorter. Sorry for the inconvenience!

[Jonathan_Centeno]

Hi Stuart,

I appreciate knowing why I had this issue. Can you let me know in this post when it's solved?

Thanks,
Jonathan

[stuart__k]

Hi Jonathan,

We track issues and feature requestss in User Voice. If you vote on Some content disappears when sharing a large artboard – Adobe XD Feedback : Feature Requests & Bugs you will get a notification when it's fixed.

Stuart

[Jonathan_Centeno]

Hey Stuart,

I've already done it.

Thank you,
Jonathan

[d77546]

Hello,

I am having the same issue with a button on a screen design of medium length. I cannot shorten the page length or it will cause confusion amongst my team and the stakeholders. Only one button is not appearing in the shared link nor in the preview, but it is listed as visible in my layers and I can see it on my artboards. Have you resolved this issue of disappearing components since this conversation began in 2018? 

[honest_miss]

I'm sorry. This is not a solution. This solution is: Make your work shorter to accommodate our program, which cannot handle the basic functions it claims to support. 

What makes it worse is that this is still a problem for me, today, in 2021. Which makes this response feel even more like a brush-off than genuine help. 

[mollyh92191483]

The link says this bug has been solved, but it has not. I'm finding this problem especially prevalent when viewing the prototype link on a mobile device.

[TimGreaves]

I was able to fix this bug by opening the prototype in a different web browser, firefox had missing elements however microsoft edge and safari had no issues.

[Sheamaral1]

I'm having the same issue. When I share the prototype for user testing it doesn't show entire groups at the page.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. I'd request if you can share a few more details like:

1. The version of Adobe XD.
2. Does this happen on a specific file or all the files?
3. Please share a few screenshots of the Prototype on XD and how it looks when published.

We're here to help, just need more information.

Regards

Rishabh 

[Sheamaral1]

1. Version: 28.4.12.3, Creative Cloud Sync 4.3.36.1
2. One file, one page, only one box.
3. I'm sending some screenshots. I have no idea why this is happening but I just removed the box and created it again.

[HARSHIKA_VERMA]

Hi there,

Thanks for sharing the asked information. I would like to know few more details like-If this all is under one artboard? How many artboards do you have in this file? Have you made any interactions with in the file? If yes, are all the artboards connected with each other?

We have the current version available for XD (28.6). Could you please update to the current version?

We will try our best to help.

Thanks,

Harshika

[corlihne@lsbolagen]

Hi, i was wondering about it also. Almost the same problem. I've a nav in the bottom and it doesnt appear in the mobile preview - link. how come?? https://xd.adobe.com/view/18a9579f-4040-4600-5638-3e0edfdbeb81-6e98/screen/7a950b59-3fff-42c1-9891-7...

I have update the latest version, nothing happen

[HARSHIKA_VERMA]

Hi Alice,

Sorry to hear that you're facing trouble and thanks for sharing the link. It does appear fine on the browser. Could you please confirm if you're previewing the link on mobile browser or an XD app?

Please share the screenshot of how it appears on the mobile. We will try our best to help.

Thanks,

Harshika

[Sheamaral1]

Hello,

I have 7 artboards, this problem happens only in one of them, and they are all connected. I already tried the new version and the problem persists.

Thanks