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Yulim5FA6
Participant
March 3, 2022
Question

Some images are not loaded on Adobe XD

  • March 3, 2022
  • 2 replies
  • 2734 views

Hi everyone, 

I have a problem with loading images when I reopen my XD file.

I'm working on this with my friend and it happens the same to my friend too.

How to solve this problem?

Only some images are like the screenshot..

    2 replies

    thepixellator!
    thepixellator!
    Known Participant
    March 26, 2024

    This same thing is happening to me and it's nothing to do with the images being too large. It's an Adobe bug and it needs to be fixed. It happens soooo often!!

      Chaitanya21936374hmkf
      Community Manager
      Chaitanya21936374hmkfCommunity Manager
      Community Manager
      March 28, 2024

      Hi @thepixellator! ,

      Sorry to hear that, usually the above scenarios happens for high resolution images[ high pixel images] and also same time if the network connectivity is poor, check for the internet connectivity once and wait for some time to load the images[ ~2mins] if this also doesn't works.. wait for another few minutes. Quit and Relaunch XD.

       Hope it helps,

      Thanks,
      Chaitanya

      S
      Superfein
      Participant
      April 28, 2024

      Hi,

       

      Sorry for the delay in response. Can you share a few more details like:

       

      -The version of XD & OS.

      -Is this happening with a specific file or multiple files?

      -Is this a local document or cloud document?

       

      We're here to help, just need more details.

       

      Thanks

      Rishabh

       

       


      I'm having this issue right now too. It's happening on my Windows laptop and on my Macbook. Not all but most of the images are showing up as loading...[name of file] for most images. This is insane, I was about to hand this off to a developer today! You guys need to get in gear and fix this ASAP. We all pay top dollar for Adobe and it's kind of amazing how bad the experience is sometimes.

        M
        Community Manager
        mhiremat@adobe.comCommunity Manager
        Community Manager
        March 4, 2022

        Hi Yalim,

        Thank you for contacting us, usually the above scenarios happens for high resolution images[ high pixel images] and also same time if the network connectivity is poor, check for the internet connectivity once and wait for some time to load the images[ ~2mins] if this also doesn't works.. wait for another few minutes. Quit and Relaunch XD.

         Hope it helps,

        Regards

        Ashwini.

         

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