Some images are not loaded on Adobe XD

[Yulim5FA6]

Hi everyone, 

I have a problem with loading images when I reopen my XD file.

I'm working on this with my friend and it happens the same to my friend too.

How to solve this problem?

Only some images are like the screenshot..

[mhiremat@adobe.com]

Hi Yalim,

Thank you for contacting us, usually the above scenarios happens for high resolution images[ high pixel images] and also same time if the network connectivity is poor, check for the internet connectivity once and wait for some time to load the images[ ~2mins] if this also doesn't works.. wait for another few minutes. Quit and Relaunch XD.

 Hope it helps,

Regards

Ashwini.

[kellys23482843]

This same thing is happening to me and it's nothing to do with the images being too large. It's an Adobe bug and it needs to be fixed. It happens soooo often!!

[Spas K.]

How consistent is it? Does reopening the file fix it? Is it usually on a single file, or it's happening on all files for some period of time? What system are you on?

[Chaitanya21936374hmkf]

Hi @kellys23482843 ,

Sorry to hear that, usually the above scenarios happens for high resolution images[ high pixel images] and also same time if the network connectivity is poor, check for the internet connectivity once and wait for some time to load the images[ ~2mins] if this also doesn't works.. wait for another few minutes. Quit and Relaunch XD.

 Hope it helps,

Thanks,
Chaitanya

[default30726246hyzk91]

We are experiencing similar issue right now,  network speed is good, and the images are optimized for digital.  Is there any solution for the issue, we tried restarting XD, restarting the whole computer and nothing seems to be working

[Rishabh_Tiwari]

Hi,

Sorry for the delay in response. Can you share a few more details like:

-The version of XD & OS.

-Is this happening with a specific file or multiple files?

-Is this a local document or cloud document?

We're here to help, just need more details.

Thanks

Rishabh