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Nora5C84
Participant
April 9, 2021
Question

Something went wrong initializing Creative Cloud Libraries

  • April 9, 2021
  • 2 replies
  • 1024 views

Hi Adobe, I am at home trying to use Adobe XD but my Creative Cloud libraries do not load. I am on Windows and have tried all of the steps available online. It appears that my libraries are not loading across all Adobe products. Greatly appreciate if you could share some insight into how to fix this. Thanks!

    This topic has been closed for replies.

    2 replies

    monterxz
    monterxz
    Inspiring
    April 21, 2021

    I've had this issue several times. Uninstalling Creative Cloud (you must uninstall all Adobe apps first, because it will not let you uninstall CC) and reinstalling it back always solves this problem.

      J
      Community Manager
      Jagriti_KashyapCommunity Manager
      Community Manager
      April 21, 2021

      Hi Mirko,

       

      Adding to the suggestion by Moterxz , you can also follow these steps  : quit all adobe applications and Creative Cloud Deskstop(CCD), then use the cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and clean the coresync. Go to Creative Cloud Deskstop > help> check for updates. Once CCD gets updated, open Xd and check.

       

      Hope it helps.

      Regards,

      Jagriti Kashyap

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        April 22, 2021

        Hi All,

         

        We would like to follow up on the issue. We'd also like to know if your issue is resolved. Please feel free to update the discussion if you need further assistance from us.

         

        We would be happy to help.

         

        Thanks,

        Harshika

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        April 13, 2021

        Hi there,

         

        We are sorry for the delay in response. I would like to confirm if you have tried the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

         

        If yes, and it doesn't work, please share the version of XD, Creative Cloud Desktop app, and the OS of your machine.

         

        I will try my best to help.

         

        Thanks,

        Harshika

          M
          Mirko5C85
          Participant
          April 21, 2021

          @HARSHIKA_VERMA 

          Hi Harshika,

           

          same issue on my side..
          XD Version: 39.0.12
          CC App: 5.4.3.544
          OS: Win10

          In Photoshop, for example, the connection to the libraries works. But not in XD. 

          Would be great if you could help me.

          Thanks in advance!
          M


          M
          Mirko5C85
          Participant
          April 21, 2021

          ADDENDUM:

          I have also tested all the measures from the article - without success.

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