Sorry, we can’t open this document

[mahdikarimi]

Hello dear community,

My employer(premium account) has created a file and wants to share it with the design team. When he sends an email to my teammate, he can connect in the same file and start working, but I can not open it, he gives this message (sorry, we can not open this document do)
I'm using Mac OS Big sur and other members of the Windows 10 team.

I really appreciate any help to solve this problem.

Thanks,

[Ares Hovhannesyan]

Areyou both using personal or Enterprise versions? Or trial versions?

[mahdikarimi]

 Individuals and trial

[Ares Hovhannesyan]

That could be a reason.

[mahdikarimi]

Is there a solution?

[Rishabh_Tiwari]

Sorry for the delay in response. Could you please try the suggestions shared in the below discussions:

https://community.adobe.com/t5/adobe-xd/error-sorry-we-can-t-open-this-document-in-xd/m-p/10791169?p...

https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh