We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
When i open adobe Xd this message pops up: "Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator" and forces me to close Xd.
I haven't set any IP restrictions to my account and its a free account so i dont think its even possible. I tried a different account and reinstalling, but the same message pops up.
Why is this happening??
I have the same problem
I tried to uninstall all Adobe products, delete all adobe files from disk and delete all Adobe keys in Windows registry manually, several times reboot a system, and then install it all again. The result was the same.
My Adobe account is free, and i set no restrictions and security limitations for it and my internet connection.
Sorry about the issue, we're looking at it.
Please try restarting machine
In addition to what Irina said, it would help us a great deal with our investigation if you could share these log files with us.
The ZXP files that you collect using the information in the link below:
Log files from this location %AppData%\Local\Packages\Adobe.CC.XD_xxxxx\AC\Temp
You can upload the files to a shared location such as Creative Cloud or Google Drive and share the URL here or over a private message. If you prefer to send a private message, click my picture and use the Message button.
Thank you. I have shared your files with the team.
To others that are facing this issue, it would be very helpful if you could share the log files with me.
Hi! Today I have another message ("Sorry, your account is not valid on this device. Please try again with a school ID.") with the same result. Here is my log files.
Hi, I have the same issue as eb77224685 when trying to open adobe xd.
I have the same problem - "Sorry, your account is not valid on this device. Please try again with a school ID."
Just Adobe on Windows. Logging in with the same Adobe ID on mac works fine.
Only AdobeXD with the problem. Other Adobe apps work fine.
Today's message is: "Sorry, your account is not valid on this device. Please try again with a school ID."
The product team has completed their investigation and has found this to be an issue when XD used in a VM setup. If you are in an Enterprise environment, please request your administrator to get in touch with Adobe Support.
If you are an individual user, send me your Adobe ID, location,phone number, and the URL of this post over a private message. We will get in touch with you. To send a private message, click my picture and use the message button.
To all those of you that sent the log files, thank you. For those that haven't, it would be wonderful if you could share the files with me.
The team is investigating this issue on priority. I will post any updates I receive over here.
I've got the same issue
It could be something to do with your installer build. We were having issues with devices in our district and we found that users were trying to access the Adobe Suite by user license but the original install was a device license(with IP restrictions). Best solution was to format the hard drive, install OS and then install Adobe Suite with proper build. Worked like a charm.
I have same problem. I bougt account but ı don't use abode programs. Please contact with me abode !