Starter Plan: Cant update Adobe XD anymore. Forces me to sign up to a plan

New Here ,
Aug 20, 2022 Aug 20, 2022

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Hello everyone.

When I launched Creative Cloud Desktop today. I saw that there was an update to Adobe XD (v 54.0.12 available). When I tried to install it, it forces me to sign up to a paid plan. If I close this prompt, the update doesn't proceed.

So I am now stuck with an outdated version of XD even though I can use the software normally if I launch it directly from the Start Menu. It still bugs me to sign up for a paid plan, but I can simply close this prompt and continue to use the software as part of the Starter Plan. I just can't update it anymore.

How do I fix this?

fahdriyami_0-1661006844737.png

 

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correct answers 1 Correct answer

Adobe Employee , Aug 20, 2022 Aug 20, 2022

Hi Fahdriyami,

 

Thank you for reaching out. Your concern is genuine. However, there is nothing to worry, XD Starter plan remains available for people learning UI/UX design who have limited needs to share or collaborate with others. 

The trial gives you the chance to try the full capabilities of XD at no cost for 7 days. There is no commitment; if you cancel during the trial period, you will return to the Starter plan. You can continue using XD Starter by launching XD manually (from Windows Star

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Adobe Employee ,
Aug 20, 2022 Aug 20, 2022

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Hi Fahdriyami,

 

Thank you for reaching out. Your concern is genuine. However, there is nothing to worry, XD Starter plan remains available for people learning UI/UX design who have limited needs to share or collaborate with others. 

The trial gives you the chance to try the full capabilities of XD at no cost for 7 days. There is no commitment; if you cancel during the trial period, you will return to the Starter plan. You can continue using XD Starter by launching XD manually (from Windows Start menu or macOS Dock/Launchpad).

 

I hope this help. Please update this discussion if you need further assistance. 

 

 

Thanks,

Atul_Saini

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New Here ,
Aug 22, 2022 Aug 22, 2022

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This is a terrible implementation for the Starter Plan and raises security and privacy concerns.

Basically Adobe just wants my credit card information. Why do I have to provide this info if I only intend on using the free Starter Plan?

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New Here ,
Sep 11, 2022 Sep 11, 2022

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I have the exact same problem, and the so-called "correct answer" doesn't answer anything about the update problem. I only use the software to view XD files and I can't do so if the XD file happens to be made on a newer version of XD. If problems like this keep coming up, we're just going to switch to some other design software at that point.

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Engaged ,
Sep 19, 2022 Sep 19, 2022

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Hi I had the same problem. There were only two buttons on the main view in Creative Cloud. IIRC it was Purchase and Trial? 

 

I noticed I was also out of date. So I went to the updates section of Creative Cloud. There was an option to update. After update the message did not appear at start of XD.

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Explorer ,
Sep 19, 2022 Sep 19, 2022

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This update flow needs to be reverted or fixed. If there is a free version then I should be able to skip the trial and just update. 

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