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lindaz77298776
Participant
October 3, 2017
Answered

Still cannot install Adobe XD with upgraded Win10 and graphics driver

  • October 3, 2017
  • 3 replies
  • 1251 views

I have installed Adobe XD but can't use it anymore recently. When I try to reinstall the APP, a message shows up like this:

However, my Win10 and Intel graphics driver are both updated...

Does anyone know what's wrong with it? What should I do...

Thanks!

This topic has been closed for replies.
Correct answer elainecc

This is likely this bug, which will be fixed in our next release.

[Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …

There's a workaround in that link that should help you.

Thanks,

-Elaine

3 replies

B
bikeman01
Inspiring
October 6, 2017

I have the same problem.

My system meets the system requirements of XD

Windows 10 home 64 bit (10.0 build 15063)

DirectX 12

Intel driver 8.15.10.2900

elainecc
elainecc
Participating Frequently
October 9, 2017

Did you try the workaround in the link?

elainecc
elaineccCorrect answer
Participating Frequently
October 5, 2017

This is likely this bug, which will be fixed in our next release.

[Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …

There's a workaround in that link that should help you.

Thanks,

-Elaine

L
lindaz77298776Author
Participant
October 9, 2017

It took me half of month to solve this issue. This solution looks like the only correct one that really solves it...Thank you and hope it won't happen again...

Preran
Community Manager
PreranCommunity Manager
Community Manager
October 5, 2017

Hi Lindaz,

I don't remember seeing a similar issue previously.

Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button to send the message. We will get in touch with you for investigation.

Thanks,

Preran

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