Team not able to open shared cloud document due to error 2161

Hello there 👋

Our cloud document where we created all our components for a large project broke while we were working on it. Now we no longer have access to the document, the published link, and the library. Since we have shared the published link to the Pattern Library in multiple tickets and to multiple people, it would be very tedious to have to communicate a new link.

I have already taken these troubleshooting steps:

Step 1. Ensure that XD is up to date using this link (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html).

Step 2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-do...). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further. 

Step 3. Please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

We hope that you can save our original document.🙏