There was An Error opening the file (Error Code: 165)

[smart_Swirl5FF9]

I Have a file which has my work (MOST IMPORTANT FILE) and i cannot open it after updating adobe xd today.

please tell me what should i do, i cannot lose the file

[smart_Swirl5FF9 · Accepted solution]

i uninstalled and installed and it will work

[Atul_Saini]

Hi GrizzShutsDown, 

I am glad that your file is up and running now. Suppose you ran into such issues ever again. Please collect the logs using this link- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the link to me via private message ( go to my profile and click on Send a message button) after uploading it to CC or Dropbox. 

These logs will help us investigate the root cause, and together we may avoid this from happening. 

Thanks,

Atul_Saini