Transfer files from the former employee's account

[Irina28394214hadt]

Hi Adobe Community,

Could anyone please advise if it's possible to transfer the CC files from the former employee's account to the new employee?

Cheers

[Rishabh_Tiwari · Accepted solution]

Hi @Irina28394214hadt ,

Thanks for reaching out. If you can access the file, you can transfer the asset manually by following the steps shared here: https://helpx.adobe.com/enterprise/kb/transfer-assets.html. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

Feel free to reach out if you need any further assistance.

Regards

Rishabh