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Transfer files from the former employee's account

New Here ,
Feb 13, 2023 Feb 13, 2023

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Hi Adobe Community,

 

Could anyone please advise if it's possible to transfer the CC files from the former employee's account to the new employee?

 

Cheers

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Data loss , How to , Share or publish

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correct answers 1 Correct answer

Adobe Employee , Feb 14, 2023 Feb 14, 2023

Hi @Irina28394214hadt ,

 

Thanks for reaching out. If you can access the file, you can transfer the asset manually by following the steps shared here: https://helpx.adobe.com/enterprise/kb/transfer-assets.html. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

 

Feel free to reach out if you need any further assistance.

 

Regards

Ris

...

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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Hi @Irina28394214hadt ,

 

Thanks for reaching out. If you can access the file, you can transfer the asset manually by following the steps shared here: https://helpx.adobe.com/enterprise/kb/transfer-assets.html. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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