Unable to create an artboard in Adobe XD.

[Kateryna_Serhiienko]

I've downloaded the Adobe creative cloud application, and also installed Adobe XD. I logged in. But when the program window opens, I can’t create anything. No artboard created. Any botton or operation does not work!

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[HARSHIKA_VERMA]

Hi Kateryna,

We are sorry to hear you are having trouble using Adobe XD. Would you mind sharing the screenshot of your Adobe XD info page? We would also request you to please restart the machine and try again.

We will try our best to help.

Thanks,

Harshika

[Kateryna_Serhiienko]

[Kateryna_Serhiienko]

I tried to uninstall the program and reinstall it, I rebooted the computer, I did a lot of things and nothing helps. when i click on the button "Web" nothing happens. I dont see the artboard.  

[Kenneth Kawamoto]

Can you open one of your recent documents? If so then you can save it as a copy and resize the artboard, as a temporary workaround.

[Kateryna_Serhiienko]

I cant open any saved document. Another person sent me the document in XD, and it also not open.

[Kateryna_Serhiienko · Accepted solution]

We have solved this problem!! It was necessary to install the latest version of the NVIDIA driver and now it work!

Thanks everyone for help!

[Rishabh_Tiwari]

Hi Kateryna,

Glad to hear its working now and thanks for sharing the solution! Feel free to reach out to us in case if you have any other questions or issues in the future. 

Regards

Rishabh