Unable to drag and drop images into Adobe XD on Windows machine.

[rosendof79510533]

Hello Adobe Support,

I've been working with our IT department because my Adobe XD software doesn't allow me to drag and drop images into Adobe XD. I have to manually import them and then mask the images with shapes. I have been following your support forums, and we updated the GPU on my laptop and we're still running into issues. I am receiving a canceled symbol when trying to drag the images into XD. I am running Adobe XD on Windows 10. I can provide any specs you need to help troubleshoot.

Thanks,
Rosendo Figueroa

<The Title was renamed by moderator>

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. In addition to what Italosan asked, you can also refer to this similar discussion: 

https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo...

Regards

Rishabh

[letsgogo]

I have same problem but my computer doesn't show the option ' Make changes to your account'

i think it's because the corporate computer has security setting. 

I can not find any other solution 😞

[Jacksonbeee]

Great! It works!

[Vince99]

Hi Gennady,

Doesn't seem to work with me. Tried it over again several times but I keep having the same issue 😞 Do you have any more suggestions? Would help me out a ton!

[Rishabh_Tiwari]

Hi Vince,

Sorry to hear about the trouble and for the delay in response. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/can-t-drag-and-drop-any-file-into-adobe-xd/td-p/10714101?pag...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Adil Mustafa]

thank you very much !!! before your solution I was planning to convert from xd to figma

[Rishabh_Tiwari]

Hi Adil,

Glad to hear that the solution helped you! Feel free to reach out to us in case if you have any questions or issues in the future, we'll try our best to help you with it.

Regards

Rishabh

[raylinanthony]

Adobe XD is not allowing me to Drag and Drop images from My Folders to the app. 

See the video attached

[Vertika Gupta]

Hi There,

Can you please try the step mentioned in https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo....

Hope this will help.

Thanks,

Vertika Gupta

Adobe XD

[raylinanthony]

I check the link that youn sent and followed all its steps, but, the problem still continue... I don't know what more to do for resolve this.

[italosan]

Does this error happen to you only with a specific file or with others?

[raylinanthony]

Any filetype don't work. I have installed Adobe Xd in another Windows Account, and the drag and drop work

[HARSHIKA_VERMA]

Hi there,

Thanks for trying the steps suggested above. If the drag drop works on another account. It appears that there is some issues with the current account. I would suggest getting in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

We'll try our best to help.

Thanks,

Harshika

[Niloofar5D66]

hi

this way work for me!

thank you...

[HARSHIKA_VERMA]

Glad to hear that the issue is resolved for you. Please feel free to reach out to us in the future for any query related to XD.

We would be happy to help.

Thanks,

Harshika

[Bojan5E80]

Hi, i have installed Adobe XD on a virtual computer. The virtual computer has Microsoft Basic Virtual Adapter and no GPO. i have an issue when i try to drag and drop an image into the Adobe XD from any location on the cloud computer. I get a circle with a black line. I have followed tutorials that i found online how to resolve it, like changing the EnableLUA in regedit to 1, the settings when to be notified about changes on your computer, ect explained in the following topic: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo.... Please let me know how i can fix this issue. Thank you

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are unable to drag drop images into XD. If you tried the steps mentioned in the correct answer to this post: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo... and if that doesn't help, I would request you to please connect with us directly using this link: https://helpx.adobe.com/contact.html with our support team so that we can assist you on 1:1 basis.

Hope it helps.

Thanks,

Harshika

[Sanjana5C10]

I have a problem with xd image drag and drop ... every time I try to drag and drop the image I get the cancel sign but the mask image is working. I don't know where is the problem. it's quite disturbing. and I tried every solution your community provided but it still didn't work and I also reinstall my windows and the problem still remains. Can anyone help me...  

[HARSHIKA_VERMA]

Hi Sanjana,

Sorry for the frustration. Would you mind trying the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo... and let us know if that helps?

Thanks,

Harshika

[Sanjana5C10]

Thank you for responding to my problem. And I tried everything again, but it still didn't work. 

[Sanjana5C10]

[Sanjana5C10]

there was a cancel sign sorry it didn't come with the screenshot. 

[Silva5EB6]

Thanks )))

[Maria5EB3]

Hello. I am also having issues with dragging images. Can only add them via import. Also I cannot resize and replace images with figures or other images. This really slows down my work flow and I'd love to fix it. Thank you!

[Shahin Mollahossein]

It's not working for me 😞

Is there another solution?