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Unable to Duplicate, Copy, Paste, Ungroup, Drawing new objects in XD on a specific file.

Community Beginner ,
May 02, 2022 May 02, 2022

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I can not duplicate itesm on an Artboard. Command D does nothing, click and drag holding down options duplicates the object as long as I am holding down the option key — when I release it, the duplicated object disappears. Copy and paste also produce no results. With the Layers panel I see these objects briefly appear at the top most layer and then disappear. 

In troubleshooting, I thought that because the oibjects were grouped (not components) that it might be an issue with groups. It was then that I realized ungrouping objects no longer worked either. In trying to test an ungrouped object, I drew a new one and now that disappears as soon as I release my mouse as well. 

 

In short, the bulk of the useful features in XD are now broken and useless. I restarted my computer, uninstalled and reinstalled XD and the proble persists. 

 

No recent OS update occured and there are no pending updates in Creative Cloud. 

 

Max OS 11.6.5 2.5ghz quad-core Intel Core i7
Adobe XD v. 50.0.12.14 x64
Creative Cloud Sync 5.8.0.19

 

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correct answers 1 Correct answer

Community Beginner , May 03, 2022 May 03, 2022

The solutiuon was to download the file as a local file and reupload it as a Cloud doc. That broke all the links my client had to the document, but at least we have a document that now works. 

 

I'd still like to know more about what happened here, but also have work to do… so, yeah. That's a bummer that I had to go through this hassle but I also know sometimes code just does not work the way you expect it to. 

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Community Beginner ,
May 02, 2022 May 02, 2022

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Update: This seems to be the problem with one file only (…so far. Another file worked fine). 

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Community Beginner ,
May 03, 2022 May 03, 2022

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The solutiuon was to download the file as a local file and reupload it as a Cloud doc. That broke all the links my client had to the document, but at least we have a document that now works. 

 

I'd still like to know more about what happened here, but also have work to do… so, yeah. That's a bummer that I had to go through this hassle but I also know sometimes code just does not work the way you expect it to. 

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Glad to hear you are able to resolve the issue, j.hogue-oomph. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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