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Unable to export photos in Adobe XD

New Here ,
Oct 12, 2020 Oct 12, 2020

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Hi, I have downloaded Adobe XD recently, but I couldn't export my photos. However, when I saved it in local file and send to others, it can be exported, just failed to export in my computer. Is there any settings that I need to switch or anything I can do to fix this? Or do I need to purchase in order to export?

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Are you getting any error while exporting? What exactly happens when you try to export?
  4. Are you trying to export it as JPEG or PNG?

 

Regards

Rishabh

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Hi Rishabh,

Thank you for your reply.
1. I downloaded the latest version of Adobe XD on windows 10.
2. It is happening to one file currency as I just started using it.
3. It just says that there is an error exporting the file.
4. I am trying to export it in JPEG format.

Thank you.

Regards,
Chia Zhu En

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Hi Chia Zhu En,

 

Sorry for the delay in response. Are you still experiencing the issue on XD 34.1 version? Are you able to drag the photos into XD.

 

We will try our best to help.

 

Thanks,

Harshika

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