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2

Unable to install Adobe XD

Community Beginner ,
May 06, 2020 May 06, 2020

I have a biiiig problem with Adobe XD, it was installing and after, blocked, i deleted, and now, the app creative cloud think that i am installing XD but i'm not, so now i can't reinstall XD because it's installing forever...

 

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correct answers 1 Correct answer

Adobe Employee , May 06, 2020 May 06, 2020

Hi there,

 

Sorry to hear about the trouble. I would request if you can try re-installing after using Adobe Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
May 06, 2020 May 06, 2020

Hi there,

 

Sorry to hear about the trouble. I would request if you can try re-installing after using Adobe Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
May 07, 2020 May 07, 2020

I don't have the same thing of the article...I don't have the same thing of the article...

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Community Beginner ,
May 07, 2020 May 07, 2020

Thaank you for help, now it works

 

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New Here ,
Oct 20, 2021 Oct 20, 2021

Hi, 

 

I have rebooted, dowloaded the cleaner, redownloaded, removed firewall/security and am STILL unable to download Adobe XD. I have purchased the plan but have not been able to install it and it's been over 2 weeks. Can you please help?? I'm on a MAC OS Big Sur 

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New Here ,
Jul 19, 2023 Jul 19, 2023
LATEST

Hi Rishab ,

i am new user ,no able to get download /install link for adobe XD

 

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