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jeanmarie
Participant
November 15, 2016
Answered

Unable to install Expertise Designe (Beta)

  • November 15, 2016
  • 1 reply
  • 394 views

Hello,

I got this error in logs when installing Experience Design on Mac OS Sierra

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occured in install product workflow with error code 130 error message

I have not found this error code on the knowledge base

Any Idea ?

Thanks

[Moved from generic Cloud/Setup forum to specific Program forum... Mod]

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This topic has been closed for replies.
Correct answer jeanmarie

Thank for your anwser.

I got a chat with Apple support. the problem came from my session.

I uninstall all the adobe application with this processes Utilisez l’outil Creative Cloud Cleaner pour résoudre les problèmes d’installation

and after I could install the application

Jean-Marie

1 reply

P
Adobe Employee
Peter_Flynn
Adobe Employee
November 16, 2016

Make sure you don't have any earlier versions of Adobe XD installed -- and if you're in our private prerelease program, try uninstalling all of those versions as well.  If you search your computer for "Uninstall Adobe Experience Design" you should see any uninstallers that are still present.

If that doesn't help, try restarting your computer to clear out any background processes that might be stuck.

You can also try the Creative Cloud Cleaner Tool to clean up any corrupted installation state.

If that still doesn't help, could you send us these two installer log files?

  • ~/Library/Logs/PDapp.log
  • /Library/Logs/Adobe/Installers/install.log

Feel free to either post a file link here (Dropbox, etc.) or email the files to me: pflynn at adobe.

- Peter

J
jeanmarieAuthorCorrect answer
Participant
November 17, 2016

Thank for your anwser.

I got a chat with Apple support. the problem came from my session.

I uninstall all the adobe application with this processes Utilisez l’outil Creative Cloud Cleaner pour résoudre les problèmes d’installation

and after I could install the application

Jean-Marie

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