Skip to main content
L
Lesche-Ann24687318vwdb
Participant
January 23, 2023
Answered

Unable to install XD stuck at 4% and says installation failed on macOS Ventura machine

  • January 23, 2023
  • 2 replies
  • 1228 views

Hi everyone. I am literally unable to install XD. I deleted all my apps on my computer and I have been able to install all the other programmes (Photoshop, Illustrator, InDesign etc). But everytime I try to install XD it starts but then around 4% it just says 'installation failed'. I recently updated my computer to MacOS Ventura 13.1. I am a UI/UX Designer so I am not able to work at this moment. Please help

 

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer Ranjitha HR

Hi @Lesche-Ann24687318vwdb 

Can you please delete all the Adobe Files in libarary/chache and try these steps suggested in this article : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
then try installing Creative cloud and Adobe XD.

Let us know if you are able to install XD, We'll be happy to help.

Regards,

Ranjitha

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
January 23, 2023

Hi @Lesche-Ann24687318vwdb,

 

We are sorry to hear you are unable to install XD. In addition to what Ranjitha has requested, could you please try the steps suggested in this article: Adobe app installation stuck?

 

Let us know if that helps. We'll be happy to help.

 

Thanks,

Harshika 

Ranjitha HR
Community Manager
Ranjitha HRCommunity ManagerCorrect answer
Community Manager
January 24, 2023

Hi @Lesche-Ann24687318vwdb 

Can you please delete all the Adobe Files in libarary/chache and try these steps suggested in this article : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
then try installing Creative cloud and Adobe XD.

Let us know if you are able to install XD, We'll be happy to help.

Regards,

Ranjitha

    L
    Lesche-Ann24687318vwdbAuthor
    Participant
    January 25, 2023

    Thank you so much! This finally worked. Really appreciate the help. 

    Kind Regards

    Lesche

      Ranjitha HR
      Community Manager
      Ranjitha HRCommunity Manager
      Community Manager
      January 23, 2023

      Hi @Lesche-Ann24687318vwdb 

      Hope you are doing well and Thanks for reaching out.
      Can you please share below details to investigate the issue
      1.Which Version of XD you are trying to install and the error screenshot.
      2.Your machine details.

      Thanks for your patience!

      Regards,
      Ranjitha

        L
        Lesche-Ann24687318vwdbAuthor
        Participant
        January 23, 2023

        Hi Ranjitha

        I have tried both the below options provided by Harshika, to no avail. 

        I am currently trying to install XD 55.2.12, but I have tried the other version as well. Computer details: MacBook Pro 13inch, 2017.

         

        Thank you, will really appreciate the help.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        January 23, 2023

        Thanks for trying the steps suggested, @Lesche-Ann24687318vwdb. Would you mind creating a new user profile on your mac machine as guided here: https://support.apple.com/en-in/guide/mac-help/mchl3e281fc9/mac and try to install XD on the new profile?

         

        Let us know if you are able to install XD on the new profile. We will try our best to help.

         

        Thanks,

        Harshika  

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices