Unable to launch Adobe XD on Windows

Forum|Forum|9 years ago
February 13, 2017
3 replies
2009 views

Hello Elaine,

I don't have a space in my Windows username and I'm not running multiple accounts on Windows 10. It was working fine with the previous version (I experienced few crashes) and now I cannot open XD anymore, after 1mn of loading I have again and again the same message asking to reinstall.. I had started a project on XD and I'm stuck now

Hope the next version will fix this issue.

Thanks.

This topic has been closed for replies.

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benoitb65187475Author

Participant

It is getting worst and worst with every single update...The first version had few bug but I was able to design pages, the next update, I wasn't able to open the software but at least I had a message asking to reinstall the software... with the new version (23th of February), the software don't open and I don't have any message saying that something went wrong...

Please help, I really want to finish my project with XD

Preran

Community Manager

Apologize for your frustration. Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for further investigation.

Thanks,

Preran

jamw95942946

Participant

Same problem here, need help!

vicliu

Participant

me too

i have uninstalled Adobe XD and Adobe Creative Cloud， but it doesn't work.

i need help

S

stuart__k

Adobe Employee

Error 16 is the same as the error reported in this thread: Re: please uninstall and reinstall the product，error16 . Do the instructions linked towards the bottom work for you?

jonathan.inesta that is a separate issue. Could you take a look at Viewport Render – Adobe XD Feedback : Feature Requests & Bugs and paste the results of running the commands in the UserVoice thread?