Unable to launch Adobe XD on Windows

Forum|Forum|9 years ago
February 13, 2017
3 replies
2010 views

Hello Elaine,

I don't have a space in my Windows username and I'm not running multiple accounts on Windows 10. It was working fine with the previous version (I experienced few crashes) and now I cannot open XD anymore, after 1mn of loading I have again and again the same message asking to reinstall.. I had started a project on XD and I'm stuck now

Hope the next version will fix this issue.

Thanks.

This topic has been closed for replies.

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benoitb65187475Author

Participant

It is getting worst and worst with every single update...The first version had few bug but I was able to design pages, the next update, I wasn't able to open the software but at least I had a message asking to reinstall the software... with the new version (23th of February), the software don't open and I don't have any message saying that something went wrong...

Please help, I really want to finish my project with XD

elainecc

Participating Frequently

The only thing I can think of is that you might be hitting this bug: [Windows] XD does not launch immediately after quitting (G13732) – Adobe XD Feedback : Feature Requests & Bugs

Unfortunately, this "uninstall" prompt could be one of a number of problems. It would really help us if you could look in the event log and send us the results: You can access that by going to: Control panel -> Administrative tools -> Event viewer -> Applications and Service Logs -> Microsoft-Windows-TWinUI

-Elaine

inesta

Participant

Anybody know how to solve this corrupted artboard. I am using an HP 620 with Windows 10 64 bits

vicliu

Participant

me too

i have uninstalled Adobe XD and Adobe Creative Cloud， but it doesn't work.

i need help

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stuart__k

Adobe Employee

Error 16 is the same as the error reported in this thread: Re: please uninstall and reinstall the product，error16 . Do the instructions linked towards the bottom work for you?

jonathan.inesta that is a separate issue. Could you take a look at Viewport Render – Adobe XD Feedback : Feature Requests & Bugs and paste the results of running the commands in the UserVoice thread?