Unable to launch Adobe XD on Windows

Report · Apr 03, 2017

Hi,

Me and my team got a similar problem since the march update. I can't find any help on this... Do you have an idea ? There is no message box. XD launch on a white screen for a few seconds and then the window disapear...

We work in France on Surface Pro 4.

Report · Apr 03, 2017

I branched this from the previous issue. Can you try the following to see if it solves your problem?

From the Creative Cloud desktop application, uninstall XD
Use the Creative Cloud cleaner tool to ensure that all XD components are uninstalled
Reboot
Use the Creative Cloud desktop application to install XD
Launch

Thanks,

-Elaine

Report · Apr 04, 2017

Hi,

Link is dead, do you have another one please ?

Tks.

Report · Apr 04, 2017

Sorry about that - apparently the copy messed up the URL by removing the colon.

Use the Creative Cloud Cleaner Tool to solve installation problems

-Elaine

Report · Apr 05, 2017

Ok, I tried already this method at least 2 times and it doesn't work at all. I still have the problem and cannot launch XD.

Report · Apr 06, 2017

Version=1

EventType=MoAppCrash

EventTime=131359562402563409

ReportType=2

Consent=1

UploadTime=131359562402870441

ReportIdentifier=b47090a3-1ac6-11e7-8f8b-985fd3c38364

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NsAppName=praid:App

AppSessionGuid=000018b8-0002-0050-af7c-756dd3aed201

TargetAppId=U:Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte!App

TargetAppVer=0.6.20.7_x64_!2017//03//16:19:36:50!1e280c2!Experience Design CC (Beta).exe

BootId=4294967295

Response.BucketId=464d88d9033c14821d542e8174b1da64

Response.BucketTable=5

Response.LegacyBucketId=133474557324

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Sig[1].Name=Nom de l’application

Sig[1].Value=praid:App

Sig[2].Name=Version de l’application

Sig[2].Value=0.6.20.7

Sig[3].Name=Horodatage de l’application

Sig[3].Value=58cae952

Sig[4].Name=Nom du module par défaut

Sig[4].Value=combase.dll

Sig[5].Name=Version du module par défaut

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Sig[6].Name=Horodateur du module par défaut

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Sig[7].Name=Code de l’exception

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Sig[8].Name=Décalage de l’exception

Sig[8].Value=00000000000ac847

DynamicSig[1].Name=Version du système

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DynamicSig[2].Name=Identificateur de paramètres régionaux

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LoadedModule[0]=C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\Experience Design CC (Beta).exe

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LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\ole32.dll

LoadedModule[5]=C:\WINDOWS\System32\combase.dll

LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[8]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[9]=C:\WINDOWS\System32\sechost.dll

LoadedModule[10]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[11]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

LoadedModule[13]=C:\WINDOWS\System32\win32u.dll

LoadedModule[14]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[15]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[16]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL

LoadedModule[17]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll

LoadedModule[18]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[19]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[21]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

LoadedModule[22]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll

LoadedModule[23]=C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\icuuc.dll

LoadedModule[24]=C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\libGLESv2.dll

LoadedModule[25]=C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\libEGL.dll

LoadedModule[26]=C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\icui18n.dll

LoadedModule[27]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[28]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[29]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[30]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[31]=C:\WINDOWS\SYSTEM32\d3d11.dll

LoadedModule[32]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dll

LoadedModule[33]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[34]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[35]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[36]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[37]=C:\Windows\System32\Windows.UI.Xaml.dll

LoadedModule[38]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll

LoadedModule[39]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[40]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll

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LoadedModule[46]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[47]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[48]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\dwmapi.dll

LoadedModule[50]=C:\WINDOWS\system32\CoreUIComponents.dll

LoadedModule[51]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll

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LoadedModule[53]=C:\WINDOWS\SYSTEM32\NTASN1.dll

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LoadedModule[78]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll

LoadedModule[79]=C:\Windows\System32\Windows.UI.Immersive.dll

LoadedModule[80]=C:\WINDOWS\system32\DataExchange.dll

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LoadedModule[84]=C:\Windows\System32\Windows.Web.dll

State[0].Key=Transport.DoneStage1

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FriendlyEventName=Fonctionnement arrêté

ConsentKey=MoAppCrash

AppName=Adobe.CC.XD_adky2gkssdxte!App

AppPath=C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\Experience Design CC (Beta).exe

NsPartner=windows

NsGroup=windows8

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Report · Apr 06, 2017

Thanks for sending this to us, but unfortunately, it doesn't tell us much. Could you please enable dumps on your machine, upload the .dmp file to a file sharing service, and send me a link to it?

Collecting User-Mode Dumps (Windows)

Thanks,

-Elaine

Report · Apr 07, 2017

Hi, I sent you a private message with my dump file. Tks.

Report · Apr 07, 2017

Hi,

Can you please send me the following files:

1) C:\Users\%USERNAME%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\Win32Helper.log

2) C:\Users\%USERNAME%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\CSDK.log

3) C:\Users\%USERNAME%\AppData\Local\Temp\amt3.log

4) Any dump files from %LOCALAPPDATA%\CrashDumps

Also can you please share your OS version (CMD -> winver) and If the user is an administrator or a local user?

Thank you,

Daniel

Report · Apr 07, 2017

Another user pointed this as a solution to his launch problems: https://support.microsoft.com/en-us/help/2798317/win8-app-modern-apps-fail-to-start-if-default-regis...

Can you check to see if this affects you?

-Elaine

Unable to launch Adobe XD on Windows

1 Correct answer