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J
joaoc15139775
Participant
November 7, 2022
Pregunta

Unable to launch XD on macOS monterey

  • November 7, 2022
  • 1 respuesta
  • 1337 visualizaciones

Already tried to uninstall and install it again and the problem persists.  A white screen appears and can't do or click on anything. The only way out is to force quit the app. Any help? 

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1 respuesta

Spas K.
Community Expert
Spas K.Community Expert
Community Expert
November 7, 2022

When did this start happening? Was it after an update? Have you tried relogging into Creative Cloud?

    J
    joaoc15139775Autor
    Participant
    November 7, 2022

    Started happening a few months ago, I don't use XD very often, maybe it was after an update, don't remember, I've tried to solve this with adobe support but they usually tell me to uninstall and reinstall and I always end up doing the job with illustrator. This time I really want to get this right. Current OS monterey 12.4.

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    November 8, 2022

    Have you also tried the last resort Creative Cloud Cleaner tool? I'm not on a Mac, maybe someone else can pitch in, but it's either an issue with Xd properly connecting with the CC servers, or some corrupt core CC file(s). It's not a guarantee and it's a hassle, but removing everything and installing from scratch has a good chance of working.

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