Unable to launch XD on macOS monterey

Forum|Forum|3 years ago
November 7, 2022
1 reply
1337 views

Already tried to uninstall and install it again and the problem persists. A white screen appears and can't do or click on anything. The only way out is to force quit the app. Any help?

Product performance

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Spas K.

Community Expert

When did this start happening? Was it after an update? Have you tried relogging into Creative Cloud?

J

joaoc15139775Author

Participant

Started happening a few months ago, I don't use XD very often, maybe it was after an update, don't remember, I've tried to solve this with adobe support but they usually tell me to uninstall and reinstall and I always end up doing the job with illustrator. This time I really want to get this right. Current OS monterey 12.4.

HARSHIKA_VERMA

Community Manager

been there, done that.. still the same issue...

Hi @joaoc15139775,

We understand your frustration. We have a dot release today. Please update XD to the most recent version (XD 55.1) and let us know if the problem persists.

We will make every effort to help you.

Thanks,

Harshika

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