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joaoc15139775
Participant
November 7, 2022
Question

Unable to launch XD on macOS monterey

  • November 7, 2022
  • 1 reply
  • 1337 views

Already tried to uninstall and install it again and the problem persists.  A white screen appears and can't do or click on anything. The only way out is to force quit the app. Any help? 

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1 reply

Spas K.
Community Expert
Spas K.Community Expert
Community Expert
November 7, 2022

When did this start happening? Was it after an update? Have you tried relogging into Creative Cloud?

    J
    joaoc15139775Author
    Participant
    November 7, 2022

    Started happening a few months ago, I don't use XD very often, maybe it was after an update, don't remember, I've tried to solve this with adobe support but they usually tell me to uninstall and reinstall and I always end up doing the job with illustrator. This time I really want to get this right. Current OS monterey 12.4.

    J
    joaoc15139775Author
    Participant
    November 17, 2022

    Sorry for the delay in response, @joaoc15139775. Would you mind clean uninstalling the whole Creative Cloud apps using the Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstalling them from the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html)?

    Also, remove any residual Adobe folder & files from the following location:

    macOS:

    1. (Clear user library) Shift + CMD+ G [Go to Folder]~/Library
       - Delete folder:~/Library/Application Support/Adobe & any com.adobe files in the Application Support folder
       - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in the Caches folder
      - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in the Preferences folder

    2. (Clear system library) Shift + CMD+ G [Go to Folder] /Library
       - Delete folder: /Library/Application Support/Adobe & any com.adobe files in the Application Support folder
       - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in the Caches folder
       - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in the Preferences folder

     

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

     

    Let us know how it goes. I will be looking forward to your response.

     

    Thanks,

    Harshika


    Hi, have done the cleaning and now it's worst, I can't install any adobe app with the creative cloud app. 

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