Unable to launch XD on macOS monterey

Forum|Forum|3 years ago
November 7, 2022
1 reply
1337 views

Already tried to uninstall and install it again and the problem persists. A white screen appears and can't do or click on anything. The only way out is to force quit the app. Any help?

Product performance

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Spas K.

Community Expert

When did this start happening? Was it after an update? Have you tried relogging into Creative Cloud?

J

joaoc15139775Author

Participant

Started happening a few months ago, I don't use XD very often, maybe it was after an update, don't remember, I've tried to solve this with adobe support but they usually tell me to uninstall and reinstall and I always end up doing the job with illustrator. This time I really want to get this right. Current OS monterey 12.4.

HARSHIKA_VERMA

Community Manager

Hi, have done the cleaning and now it's worst, I can't install any adobe app with the creative cloud app.

That's strange, and we'll definitely take a look into the issue. Could you please get in touch with us directly using our contact support page so that we can remote into your system and help you on a 1:1 basis?

Thanks,

Harshika

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