Unable to launch XD on windows 10 machine stuck on logo screen

[Fernanda29591365r716]

I downloaded the latest version of Adobe  XD from the creative cloud desktop. I click to open the application, but it doenst start it get only the first page all white and XD's logo in  the middle. I restarted my lap top three times and the app still not initializanting.

my laotop : windows 10, 64 bits, 8GB RAM, SSD crucial - 240 GB

Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz 1.70 GHz

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[HARSHIKA_VERMA]

Hi @Fernanda29591365r716,

We are sorry for the trouble launching XD. Please try the below steps and let us know if that helps-

• Please Right Click on Adobe XD from the Windows menu
• Click on App Setting.
• First, try a repair.
• Run Adobe XD.
• If not working, then try the reset.

If it still doesn't help, please uninstall XD from the cleaner tool and reinstall XD.

Let us know if that works. We would be happy to help you.

Thanks,

Harshika