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Unable to load Adobe XD UI fonts

New Here ,
Feb 08, 2022 Feb 08, 2022

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The UI fonts are not showing on my sidebar. I've reinstalled XD but it's still happening. Any reason why the UI fonts are not showing? How do I fix this? 

 

FLG6Dx1XEAMyxnl.jpg

 

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Community Expert ,
Feb 09, 2022 Feb 09, 2022

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Hi, what OS are you running Adobe XD on?

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi there,

 

Sorry to hear about the trouble. Please uninstall XD using the Adobe Cleaner Tool and then re-install and if it still doesn't work, please share the details asked by Italosan, we'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Thank you for for your replay. I've done that for XD but it's still happening after I restart my mac. My OS is - Big Sur - 11.6.2. 

Thank you. 

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Could you please share the version of XD and system logs using the Adobe Log Collector Tool so that we can escalate this further.

 

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Hi I've run the log - AdobeLogs_20220209_144437_936-mac-GS.zxp

Thank you for your help. 

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