Unable to Load Marketplace in Adobe XD

[Binay_Pradhan]

Hi,

I want to utilize Adobe XD journey Plug-in and followed the necessary steps to Install Adobe Creative Cloud and Adobe XD but whenever I am trying to launch the Plugin Marketplace in Adobe XD, below error pops up:

"Please close and relaunch XD, then try opening the plugins in Marketplace again".

I also followed the troubleshooting steps mentioned in https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html but all to the vain. I still cannot load the marketplace.

Any help would be appreciated!

Thanks!

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please uninstall Creative Cloud Desktop App using the Adobe Cleaner Tool and once uninstalled please re-install and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Binay_Pradhan]

Hi Rishabh,

I followed the mentioned steps and re-installed the Creative Cloud Desktop App. Though I am able to use the Creative Cloud but after installing Adobe XD plugin, the same error still pops up clicking Discover Plugins. Below is the message:

"Unable to Load marketplace

Please close and relaunch XD, then try opening the plugins in Marketplace".

This is a persistent problem.

Request to help me with the same.

Regards,

Binay

[Jesper22654428f6o9]

Same problem here  - cannot load plugins or marketplace.

[Rishabh_Tiwari]

Hi Jesper,

We're so sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Alex367940207rv4]

It can be a real bear when tech issues get in the way of creative projects. Have you tried clearing your cache and updating to the latest version? Sometimes those simple tricks work wonders.