Participant

Answered

Unable to move an XD screen between two different monitors in XD 41

Forum|Forum|4 years ago
June 9, 2021
8 replies
6145 views

Hi! I've some issues with the new XD version (41.0.12) on windows (you can find the specs at the end).
If I try to drag a window between my two monitors XD crash and collapse immediately, this issue happens in both ways (file opened on the first screen and then dragged on the secondary or file opened on the secondary and then dragged on the first).
It happens with any kind of XD file both local or cloud, any solution available?

-Here the specs:

Device name LAPTOP-7V6I9TGH
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 2.00 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID 7583AD19-1AE3-4C63-A81A-8D6C1C781482
Product ID 00325-96466-94636-AAOEM
System type 64-bit operating system, x64-based processor

whit a build-in Nvidia GeForce MX150 and a secondary monitor AOC)

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi All,

Thank you for your patience. We really appreciate it. With the latest XD update (41.1) version you should be able to move the screens without any issue. Please try that and let us know if you're still experiencing the issue.

We'll try our best to help.

Thanks,

Harshika

V

vidahype

Participant

I'm working with 2 27" monitors with different resolutions (FHD and 4K). Every time I drag an opened document to another monitor XD freezes. It doesn't close, just freezes. Quite odd.

I'm using the last Nvidia game-ready drivers (1080 ti) with an 5900x + x570 rog crosshair hero + 32gb 3600Mhz + NVME WD black.

ty

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. We have already logged a bug for this issue and the Engineering team is working on a fix. Please stay tuned to this thread https://community.adobe.com/t5/adobe-xd/unable-to-move-an-xd-screen-between-two-different-monitors/m-p/12106457#M51309 for an update.

Regards

Rishabh

HARSHIKA_VERMA

Correct answer

Community Manager

Hi All,

Thank you for your patience. We really appreciate it. With the latest XD update (41.1) version you should be able to move the screens without any issue. Please try that and let us know if you're still experiencing the issue.

We'll try our best to help.

Thanks,

Harshika

K

Kevin_Gibson

Participant

Same issue here. Using arrow keys to move monitors I'm still seeing a crash. However if I open XD without opening a file, move to another monitor, then open a file, I'm finding it works OK.

HARSHIKA_VERMA

Community Manager

Thank you for sharing the workaround that helped you. The issue is being worked on and you'll definitely see improvements in the future releases of XD.

We're sorry for the inconvenience.

Thanks,

Harshika

S

smeckdesigns

Inspiring

Since the latest update i'm litteraly unable to manipulate/resize or drag the XD screen without it crashing 100% of the time.

The program always opens on my main 4k screen and I'm unable to drag it to any other HD or 4k screen.

I'm running the latest version of XD, Adobe Cloud on a windows 10 system with a GTX3060 GPU on the latest drivers.

Is this a common problem and is there a fix because this constant crashing is getting pretty annoying.

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. We have already logged a bug and the team is already working on fix, please stay tuned to this thread https://community.adobe.com/t5/adobe-xd/unable-to-move-an-xd-screen-between-two-different-monitors/m-p/12106457#M51309 for any update.

Regards

Rishabh

S

smeckdesigns

Inspiring

Hi Rishabn,

I don't know if it is related, but since this morning XD won't start at all.
Even after several restarts it keeps hanging on the white + logo loading screen...

MichaelCab

Participating Frequently

We are a team of 3 designers and we are all facing this issue. We all use Windows 10 latest version.

A workaround for us is to use the WINDOWS + ARROW KEYS to navigate the window to the other monitor. This is not crashing Xd.

Geffrey Barendregt

Participant

THANK YOU I was losing my mind trying to drag the window ever so slowly whenever I had to switch.

10/10 workaround untill Adobe fixes.

H

hello.davikingcode

Participant

Same issue here, unable to move my XD window from a small screen to a bigger screen like if it was unsuitable or as if the graphic card wasn't set for manage this display problem.

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry for the trouble. The team is already aware of the issue and is working on it to fix it as soon as possible. You'll definitely see improvements in the future releases of XD.

We would be happy to help.

Thanks,

Harshika

J

jubyv

Participant

I started facing an issue with XD where the software crashes while trying to move/drag XD from one monitor to another. I am using a laptop which has Windows 10 installed and an external monitor attached to it. Today while I tried to move XD from my laptop screen to the monitor it suddenly closed. I opened XD again and tried to move it and the same thing happened. Since then it has happened multiple times even after restarting my PC. I am using an HDMI cable to connect to the monitor. I am attaching the following details regarding system information:

OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19042 N/A Build 19042
System Type: x64-based PC
Processor(s): Intel64 Family 6 Model 142 Stepping 12 GenuineIntel ~1803 Mhz
XD version: 41.0.12.11

HARSHIKA_VERMA

Community Manager

Hi jubyv,

Thank you for reaching out and reporting the issue. This is a known issue and the team is investigating it. We'll update the post as soon as we hear any updates on the issue.

We are sorry for the inconvenience.

Thanks,

Harshika

J

jubyv

Participant

Also note that a chunk of my work got lost due to this and the client demo had to be postponed since there was nothing to show. We are a service based company and this is not at all feasible for us. Please see to it that such issues get resolved soon.

J

jubyv

Participant

I am facing the exact same issue. It was working fine until today morning and suddenly now when I try to move XD to a different screen (an attached monitor), the software crashed. Initially I did not understand what was happening, but then it started happening every time I dragged XD to the other screen. That's when I realized what was happening. Searched for the issue and landed here. Please help team.

T

Thierry_ForgiariniAuthor

Participant

Here the OS specs:

Edition Windows 10 Home
Version 20H2
Installed on ‎25/‎03/‎2021
OS build 19042.1052
Experience Windows Feature Experience Pack 120.2212.2020.0

Atul_Saini

Community Manager

Hi there,

Thank you for reaching out and sharing the details. This appears to be a known issue, would you mind sharing the crash dump from your machine for investigation purposes? Please follow the steps mentioned here to enable crash dump https://helpx.adobe.com/xd/user-guide.html/xd/kb/how-to-collect-crash-logs.ug.html. Collect the logs after the next crash event and share them via PM. You may upload the logs to CC or Dropbox and simply share the link.

Awaiting your response.

Thanks,

Atul_Saini

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