Vitaliy Steffensen

Participant

Answered

Unable to open Adobe XD Cloud document

Forum|Forum|5 years ago
March 4, 2021
2 replies
2593 views

Hello, i was just trying to open my project and for some reason it doesn't load. it's stuck in the begginning position as seen in the image. It's only this file that has this issue. I have a bunch of important things on this project, so i really need the file to work. Just like all my other projects, i saved it on the cloud.

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This topic has been closed for replies.

Correct answer Rishabh_Tiwari

Thanks for sharing the screenshot. Please check if you are able to open a previous version of that file by following the steps shared here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548#M18044

You can also try downloading the file from here: https://assets.adobe.com/cloud-documents and let us know if you are able to open the file.

Legend

Hi there,

Sorry to hear about the trouble. Please try the following steps:

Please sign out of XD and the Adobe CC desktop app.
Close CoreSync and all Adobe-related processes from the Task Manager.
Sign back in on the Adobe CC Desktop app and launch XD from there.
Please check if you are able to access the file.

If it still doesn't work, please share a few more details like:

A screenshot of the About XD info page under the help menu.
Is this happening with a specific file or multiple files?
Does it have co-editing enabled on it?

Regards

Rishabh

Vitaliy SteffensenAuthor

Participant

Only that specific file

Co-editing is disabled

Rishabh_TiwariCorrect answer

Legend

Thanks for sharing the screenshot. Please check if you are able to open a previous version of that file by following the steps shared here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548#M18044

You can also try downloading the file from here: https://assets.adobe.com/cloud-documents and let us know if you are able to open the file.

One Pixel Ahead

Participating Frequently

Same issue here – sorry for yelling but THIS NEEDS TO BE FIXED ASAP. Working on an important project that is due today and I can't access it at all.

One Pixel Ahead

Participating Frequently

FYI: using the latest version, I just verified that in Cloud

Vitaliy SteffensenAuthor

Participant

Yeah, same counts for me