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Unable to open Adobe XD.

New Here ,
Apr 16, 2021 Apr 16, 2021

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Hi

this alert keeps show up when I open adobe xd:

"There is a problem with Adobe XD. Reinstall the app from its "original" install location or contact your administrator."

 

I tried to uninstall with:

AdobeCreativeCloudCleanerTool

CCleaner

Iobit Uninstaller

remove manually from the Program File

 

And when I try to reinstall it again always a dark icon and the same message pop up.

Thank you in advance.

 

<The title was renamed by moderator>

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Crash on windows , Download install and licensing

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correct answers 1 Correct answer

New Here , Apr 20, 2021 Apr 20, 2021

I appreciate your reply. I actually solved my problem by using multiple cleaning attempts.

Disk clean-up, left-click C:  properties.

Two free software: Glary Utilities and BleachBit.

I didn't know which one exactly did the work, but the result is a cleaner pc in all cases.

Thank you again.

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi there,

 

We are sorry for the delay in response. We would request you to please check if your system meets the minimum requirements to install XD: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

 

If yes, please try uninstalling from Creative Cloud, restart the machine, and install it again.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Apr 20, 2021 Apr 20, 2021

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I appreciate your reply. I actually solved my problem by using multiple cleaning attempts.

Disk clean-up, left-click C:  properties.

Two free software: Glary Utilities and BleachBit.

I didn't know which one exactly did the work, but the result is a cleaner pc in all cases.

Thank you again.

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New Here ,
Feb 19, 2023 Feb 19, 2023

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I am having the same exact issue, and none of those tool has done anything. 

Tried:

  • AdobeCreativeCloudCleanerTool

  • CCleaner

  • Iobit Uninstaller

  • remove manually from the Program File

  • Glary Utilities
  • BleachBit
  • Disk Clean up

Nothing. Please help, I wasted half a day on this. 

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