Unable to open Adobe XD.

[montassara65781398]

Hi

this alert keeps show up when I open adobe xd:

"There is a problem with Adobe XD. Reinstall the app from its "original" install location or contact your administrator."

I tried to uninstall with:

AdobeCreativeCloudCleanerTool

CCleaner

Iobit Uninstaller

remove manually from the Program File

And when I try to reinstall it again always a dark icon and the same message pop up.

Thank you in advance.

<The title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

We are sorry for the delay in response. We would request you to please check if your system meets the minimum requirements to install XD: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

If yes, please try uninstalling from Creative Cloud, restart the machine, and install it again.

Let us know if that helps.

Thanks,

Harshika

[montassara65781398 · Accepted solution]

I appreciate your reply. I actually solved my problem by using multiple cleaning attempts.

Disk clean-up, left-click C:  properties.

Two free software: Glary Utilities and BleachBit.

I didn't know which one exactly did the work, but the result is a cleaner pc in all cases.

Thank you again.

[elisabettafanelli37]

I am having the same exact issue, and none of those tool has done anything. 

Tried:

• AdobeCreativeCloudCleanerTool

• CCleaner

• Iobit Uninstaller

• remove manually from the Program File

• Glary Utilities
• BleachBit
• Disk Clean up

Nothing. Please help, I wasted half a day on this.