Unable to open any file when the computer is connected to net and XD is crashing.

New Here ,
Jun 27, 2021 Jun 27, 2021

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I can not open any file if the computer is connected to the Internet!

 

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Product performance

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Hi moatazs,

we need more information to help you. Which version of Adobe XD are you using it? What are the features of your computer? Where are your files saved? Have you tried to log out and re-enter your Creative Cloud account? Thank you

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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Hi moatazs37700599,

 

Hope you're doing well. It's been a while we haven't heard back from you. We would like to follow up on your issue. Are you still experiencing the issue? 

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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