Skip to main content
I
Insa5C32
Participant
October 12, 2020
Answered

Unable to open any of XD cloud documents after upgrade.

  • October 12, 2020
  • 1 reply
  • 529 views

I upgraded XD this morning and now it doesn't work at all. I'm logged in and can see my cloud documents in Creative Cloud Desktop, but I can't open them in XD. Each time I try, it crashes.

I already tried uninstalling XD, deleting temp files, rebooting, and reinstalling XD. 

Help! I'm stuck and can't do my work.

 

<The Title was renamed by moderator>

This topic has been closed for replies.
Correct answer Insa5C32

Hi Harshika, 

Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.

Thanks.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
October 12, 2020

Hi there,

 

Sorry to hear you are having trouble opening cloud documents in XD. Would you mind confirming if you're able to open your cloud document from here: https://assets.adobe.com/cloud-documents? If so, please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

I
Insa5C32AuthorCorrect answer
Participant
October 13, 2020

Hi Harshika, 

Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.

Thanks.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices