Unable to open cloud document in Adobe XD

[Auwal5FB0]

Hello, my Adobe xd files wont open. i have contacted support team and was told to;

update my windows (windows up to date)

log out of creative cloud,

uninstall and install XD,

i have done all of that and yet XD files wont load or snyc.. its so fraustrating. please look into the issue.

Regards

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please share a few more details like:

1. A screenshot of the About XD info page.
2. Is this happening with a specific file or multiple files?
3. Please check if you are able to open a previous version of that file by following the steps shared here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...
4. You can also try downloading the file from here: https://assets.adobe.com/cloud-documents and let us know if you are able to open the file.

Regards

Rishabh