Unable to open cloud documents in XD.

[GhadeerEssa]

Please I need help i cant my recent working on cloud file doesn't load and source file on cloud web is an old version 

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[HARSHIKA_VERMA · Accepted solution]

Hi there,

We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-

• Please share the screenshot of your about XD info page.
• Is it happening with all cloud documents or with specific file?
• Are you able to open the file from here: https://assets.adobe.com/cloud-documents?
• Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

Let us know if that helps. We'll try our best to help.

Thanks,

Harshika

[Hans Bousson]

Same issue, I about to finalize  this document and now this happens

Network issue ? Not the case... 

This never happens with other cloud applications.  Unacceptable behaviour, just before a client handover moment. 

Unhappy about this.

[marinaa58962657]

Hi!

I've got the same issue. 

"Please share the screenshot of your about XD info page."
-Done

"Is it happening with all cloud documents or with specific file?"

-A specific file which is shared with other team members. Cloud files which are not shared work fine.

"Are you able to open the file from here: https://assets.adobe.com/cloud-documents?"
-I can download an offline copy of it. But if I click 'open in XD' button on this web page, I get the same error about connection.

"Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html"

-I've tried restarting XD but it did not help. All of my team members experience the same issue. 

[Hans Bousson]

1. from XD it looks like it's forever trying to sync all of a sudden

2. when going via the cloud > downloaded it > tried to open it... 'Error 88'  

Rebooted, closes XD serveral time... > other XD cloud based files open without issues