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BS-Adam
Participating Frequently
June 9, 2021
Question

Unable to open cloud files from XD app in XD 41 version.

  • June 9, 2021
  • 2 replies
  • 2396 views

In the release yesterday (41) I can no longer access Cloud Files through the XD interface.

 

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2 replies

B
bfc826
Participant
June 10, 2021

Similar experience for me today. Quitting all apps and restarting my computer seemed to fix it but my XD shared protoype link was no longer working and had to be recreated.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 9, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is this happening with a specific file or multiple files?
    2. Are you getting any errors? If yes, please share a screenshot of the error.
    3. Please close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer. Once rebooted, please check if you are able to access the files.

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    B
    BS-AdamAuthor
    Participating Frequently
    June 9, 2021
    1. It’s not a file specific issue; the interface it’s showing me the files inside of these menus
    2. I am able to open files from Recent under File
    3. I am not getting any errors - just spinning loader
    4. I have restarted 2x - should I still try the CoreSync stuff you recommended?
     
    I've included my machine build as well for troubleshooting.
     
    THanks again!
    B
    BS-AdamAuthor
    Participating Frequently
    June 16, 2021

    Hi there,

     

    We are sorry for the frustration. We would like to know if you're still experiencing the issue, if yes, could you please check if you're able to access the cloud documents from here: https://assets.adobe.com/cloud-documents 

     

    If yes, then please try signing out of the Creative Cloud Desktop app and XD, restart the machine and then sign back in.

     

    Let us know if that helps. We're here to help you.

     

    Thanks,

    Harshika


    I'm still having the same issues - is there any way this can be escalated to help me resolve this issue?  I've been an XD advocate since way before the official launch - used since early beta and LOVE this app - but right now it's just not working right.  Please help or point me in the right direction.

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