Unable to open files. adobe XD 34.0.12

Forum|Forum|5 years ago
October 22, 2020
1 reply
1134 views

Dear adobe comunity, since the update i am unable to open any file, without the application crashing or taking ages to load. Ulitmately it blocks the computer interely.

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Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please share a few more details like:

The version of the Operating System.
Is this happening with local files or cloud files?
Are you getting any error while opening the file?
In case if there is no error, please try re-installing the application and to investigate the issue, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

P

Premiere Pro 431Author

Participant

Hi Rishabh,

1- I am running on the latest version of Mac Catalina 10.15.7.

2- This happens to both local and cloud files.

3- No errors, just a never loading bar that never seems to come to an end.

4- Re installed all apps, even unistalled the software completely, no changes.

Thanks

Rishabh_Tiwari

Legend

Thanks for sharing the details. Could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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