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Dear adobe comunity, since the update i am unable to open any file, without the application crashing or taking ages to load. Ulitmately it blocks the computer interely.
Sorry to hear about the trouble. Could you please share a few more details like:
1- I am running on the latest version of Mac Catalina 10.15.7.
2- This happens to both local and cloud files.
3- No errors, just a never loading bar that never seems to come to an end.
4- Re installed all apps, even unistalled the software completely, no changes.
I have the same error, but some team members can open the files while some can't
Sorry to hear about the trouble. If this is happening while co-editing a file, please ensure that all the team members are on the latest version of XD which is 34.0.12. as it's necessary for all the collaborators to have the latest version of XD. If XD is up to date, could you confirm if there is an error of it keeps loading and never opens?
Thanks for sharing the details. Could you please try the steps shared below:
If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Sadly it didn't help, this is as far as some files go. Sometimes it would be the case that one file would manage to go trough but once opened a second one... goes back to the starting point.
This is extremely painful, as there is no way around it, I can't downgrade my XD since the files once saved by a newer version can't be accessed anymore. This is costing us a lot of time.
Sorry for the delay in response. Please update XD to the latest version which is 22.214.171.124 and check if you are able to open the file. In case if you are still unable to open the files, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html