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jerald-spectrum
Participant
August 3, 2020
Answered

Unable to open shared document in 31.2.12.4.

  • August 3, 2020
  • 1 reply
  • 519 views

Installed the latest version of Adobe XD on my Mac and got an error:
Can't connect to document

Someone is editing this document in an older version of XD.

 

According to my colleagues, theirs is up-to-date and they have version 31.1.12.

Is there a way to download and install XD versions specifically?

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi Jerald, 

     

    I am sorry for the delay in response. Would you mind checking with your collegues if the update isn't available to them on the Creative Cloud desktop app? They should be able to update or install XD directly from Creative Cloud.

     

    Let me know if that helps.

     

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    August 5, 2020

    Hi Jerald, 

     

    I am sorry for the delay in response. Would you mind checking with your collegues if the update isn't available to them on the Creative Cloud desktop app? They should be able to update or install XD directly from Creative Cloud.

     

    Let me know if that helps.

     

    Thanks,

    Harshika

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